Frequently Asked Questions
Everything you need to know about your Redragon gaming gear.
How long does shipping take for my order?
Orders are typically processed within 1-2 business days. Standard shipping usually takes 3-7 business days depending on your location, while international shipping may take 10-20 business days.
What is your return policy for gaming peripherals?
We offer a 30-day money-back guarantee on all products. Items must be returned in their original packaging with all accessories included to be eligible for a full refund.
Do Redragon products come with a warranty?
Yes, all Redragon keyboards, mice, and headsets come with a standard 1-year limited warranty covering manufacturing defects and hardware failures.
Where can I download the software for my keyboard or mouse?
You can download the latest drivers and customization software directly from our 'Download' section by searching for your specific model number.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Are Redragon keyboards compatible with consoles?
Most of our mechanical keyboards are plug-and-play compatible with PS4, PS5, and Xbox systems, though software customization is only available on Windows PC.